Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Phone Number field allows only these characters:

0–9, aA–zZ, ‘ ( ) + ; / : . = ? and a space
If you enter any other character you are advised that you used a 
disallowed character. The disallowed character will be replaced by a 
question mark so you can change it to an allowed character.

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To edit an existing entry, select it to display it in the edit fields, click Edit, 
and then make your changes.

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To delete an entry from the list, select it, and then click Delete.

3. When all your edits are completed, click OK.

Use this field to enter the phone number you want to dial. Entering a name is optional, 
but if one is entered, it must be followed by a colon and a space to separate it from 
the phone number, for example: 

John Doe: 612-555-1212

You may enter phone numbers with or without spaces, parentheses, and dashes. 
Agent Desktop ignores any non-alphanumeric characters.

You may also select a phone number from the recent call list or a phone book, which 
is then displayed in the Name: Number field.

Depending on how the system administrator has configured the dial plan, Agent 
Desktop may automatically add the local access and long distance access codes to 
numbers you enter. Contact your system administrator for details.

Select the Dial Number as Entered check box to circumvent any automatic 
formatting (local access and long distance access codes) and dial the number 
exactly as you enter it in the Name: Number field.