Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

An icon next to the name shows that person’s hook state at the time you 
clicked the Chat button.

2. Double-click the name of the person with whom you wish to chat. 

A Chat Session window is displayed and a chat session is initiated with the 
selected person (see 

3. Type your message in the text entry field. 

4. If you want your message to be noticed immediately by popping on the 

recipient’s screen, check the High priority checkbox.

5. Click Send or press Enter.

Your message is sent to your chat partner and logged in the chat log pane.

Off hook

On hook

Text entry field

Chat log pane