Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Unified Outbound Dialer

November 2006

Reject Close (Alt-Shift-U)

The system rejects the current call
and closes the record so it will not
be called again.

Skip (Alt-Shift-S)

The system skips the current call
and presents you with another
customer call.

Skip Close (Alt-Shift-T)

The system skips the current call
and closes the record so it will not
be called again.

Skip-Next (Alt-Shift-K)

The system skips the call and
displays a menu of these options:

• Wrong Number (Alt-Shift-W):

the agent is informed that the
number called is a wrong
number. After the call
terminates, the system calls
other customer phone numbers

• Not Home (Alt-Shift-N): the

agent is informed that the
customer is not home. After the
call terminates, the system calls
other customer phone numbers

Callback (Alt-Shift-C)

Displays the Callback Properties
dialog box (see

). This dialog box enables you to

set a date and time to call back the
customer. Callback is enabled only
if you are in a talking or wrapup
state on an Outbound Dialer call.

Table 8.

Outbound Dialer toolbar buttons and their functions — Continued

Button and Shortcut Key

DPrev

Pred

Prev

Prog