Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Information about Outbound Dialer calls is displayed in the Enterprise Data pane (see 

). Outbound Dialer data field names are prefixed with “BA”. 

NOTE:  If a call is part of a Preview dialing mode campaign, the first 
letter in the BAStatus field entry is a P. If a call is part of a Direct 
Preview dialing mode campaign, the first letter in the BAStatus field 
entry is a D.

NOTE:  If a call is part of a Progressive or Predictive dialing mode 
campaign, no Outbound Dialer enterprise data (fields prefixed with 
“BA”) is available until you are connected to the customer.

Displays a menu that enables you to 
reclassify a customer phone 
number as: 

• Voice (Alt-Shift-V)

• Answering Machine 

(Alt-Shift-M)

• Fax/Modem (Alt-Shift-F)

• Invalid Number (Alt-Shift-I)

×

The system releases you from the 
calling campaign and places you in 
the Not Ready state. To resume 
participating in the calling 
campaign, you must change your 
state to Ready.

×

×

×

×

DPrev = Direct Preview
Pred = Predictive
Prev = Preview
Prog = Progressive