Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

3. Click OK. 

The call is now scheduled for callback at the time and date you set.

NOTE:  The customer callback might not be made exactly at the time 
you specified if the clock on the computer hosting the ICM is set at a 
different time than the clock on your PC.

You can cancel a scheduled customer callback as long as you are still on the 
customer call (in Talking state) or in Wrapup state after that call.

1. While in Talking or Wrapup state, click Callback.

The Callback Properties dialog box appears, displaying data about the 
current customer call.

2. Click Clear Callback.

The scheduled callback call is now cancelled.