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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Agent Real-Time Displays
November 2006
49
To view the Agent Statistics Real-Time Display:
1. On the dashboard toolbar, click Real-Time Displays. 
The Agent Real-Time Displays window is shown.
2. From the Real-Time Displays field, select the Agent Statistics Real-Time 
Display.
The Agent Statistics Real-Time Display for the current day is shown. The 
information is refreshed automatically every 30 seconds.
Skills Statistics Real-Time Display
The Skills Statistics Real-Time Display (see 
) shows information about skill 
groups and the resources available to answer calls that are routed to them.
Figure 26.
Skills Statistics Real-Time Display.
Avg Not Ready
The total time spent in the Not Ready state divided by the 
number of times spent in the Not Ready state.
Total Not Ready
The total time spent in the Not Ready state.
Max After Call Work
The longest time spent in the Work Ready or Work Not 
Ready state.
Avg After Call Work
The total time spent in the Work Ready or Work Not 
Ready states divided by the number of times spent in 
those states.
Total After Call Work
The total time spent in the Work Ready or Work Not 
Ready state.
Table 11.
Agent Detail Real-Time Display fields — Continued
Field
Description