Cisco Cisco Unified Customer Voice Portal 11.0(1) Guia Da Instalação

Planning Your Unified CVP Installation

The specific tasks and procedures that you need to perform depend on whether you are performing
an entirely new installation of Unified CVP or upgrading from a previous release of the product.

This chapter contains the following topics:

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Tasks for New Installations of Unified CVP

This guide consists of two parts. Chapters 2 through 7 provide the information needed to install
Unified CVP 7.0.

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Chapter 2 explains the tasks that you must perform before running the Unified CVP install
program. These tasks include the following:

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Checking hardware and software requirements

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Disabling Cisco Security Agent

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Installing IBM WebSphere Application Server

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Installing IBM HTTP Server Webserver

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Install the Simple Network Management Protocol and WMI Windows Installer Provider

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Disabling multiple Ethernet interfaces

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Closing and unlocking all CVP related files before installing

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)