Cisco Cisco Agent Desktop 10.0 Guia Da Instalação

Cisco CAD Installation Guide

24

October 16, 2015

Maximum number of CAD agents per outbound PG



Note: This PG is dedicated to outbound agents coresident with dialer and media 
routing.

200

Maximum number of off-board Recording & Playback services

2

Maximum number of off-board VoIP Monitor services

5

Maximum number of simultaneous playbacks per Recording and Playback 
service

8

Maximum number of simultaneous VoIP sessions per VoIP Monitor service

114

Maximum number of simultaneous live supervisor monitoring sessions

58

Table 6. 

CAD 10.0 system capacity — Continued

Description

Capacity