Cisco Cisco Agent Desktop 8.5

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agent desktop

CAD receives and transfers a recorded call, next cal unable to record

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agent desktop

Supervisor workflow does not work on threshold current oldest

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agent desktop

Two AgentMonitorSingleton instances created in CAD on startup 

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ras

Rec&Stats Client deadlock prevents BIPPA service from becoming active

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enterprise server

CAD Agents unable to login due to “glue nodes” in LDAP database

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documentation

CAD doc should match with ICM doc on the same version

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licensing

LRM fails over faster than originally designed, causing severe stability

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enterprise server

CAD freezes to reserved state while taking the call 

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desktop admin

Variable Length Dial String gets reset to NA Dial String in CDA

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agent desktop

Failover of PGAG returns “unable to Login” message for the CAD agents

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ip phone agent 

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server

After CAD installation, IPPA Agents receives 404 not found message.

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documentation

CSD Chat window closes after sending chat message to multiple agents

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documentation

CSD Skill Group Real Time displays show conflicting agent counts for MM

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directory server

Error received when setting up Directory Services replication

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3

documentation

CAD Install Guide says /R /P is deprecated, but to use it for Upgrades

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3

licensing

Licenseadmin.exe fails to generate “Computer ID”

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supervisor desktop

CSD “Supervisor Record Viewer” Agent Column showing Agent ID

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install

CAD PostInstall SNMP gets locked out

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agent desktop

Agent stuck in hold state when primary call is released during consult

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3

agent desktop

Callback fails with CAD and SIP dialer

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3

install

CAD PostInstall: Dialogue box after AW auth change misleading

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3

documentation

Need to make change to CAD for ICM installation guide SQL for HA

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3

remote supervisor

UCCE: Second Rmon session interrupts the first

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3

agent desktop

CAD cancel rsvn button remains grayed out when SIP dialer calls agent

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documentation

CAD installation guide - 'Permit application routing' setting missing

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3

enterprise server

Slapd process on CAD server shows excessive TCP handles

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3

agent desktop

serverLogin call not handled properly during a failed login attempt

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3

voip monitor

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server

CAD Desktop recording fails with 24KB recorded calls

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3

documentation

CAD 8.5 and OpenLDAP, slurpd --> Syncrepl

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3

documentation

Cisco CAD Installation Guide 8.5 Enterprise references deprecated fields

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voip monitor

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server

logging statements use the incorrect format specifiers

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3

cad phonebook

Russian CAD, phonebook interface corruption

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3

agent desktop

If determineAgentMonitoringType() fails, default to non-working rec/mon

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3

agent desktop

Configuring SNMP Trap Dest in postinstall cannot go back to SNMP 
Config