Cisco Cisco Agent Desktop 8.5

 lists the caveats that were resolved in Release 8.5(1).

   

See the Cisco CAD Troubleshooting Guide for troubleshooting information.

CSCtr43370

3

ras server

Rec & Stats service fails to work with SQL instances NOT named CADSQL

CSCsz70779

4

agent desktop

Mobile Agent Mode check box cannot be removed from CAD-BE client

CSCtf19323

4

supervisor desktop

Incorrect tooltip displayed for Intervention menu in CSD

CSCtj50295

4

directory server

ECC variables missing after upgrade to 8.0 when using custom layout

CSCtn86220

4

desktop admin

Phonebook import/export does not work for multi-byte languages

CSCto08540

4

agent desktop

Standard license user interface errors

CSCto62345

4

agent desktop

Shortcut key for “show/hide integrated browser” is not working in CAD

CSCtq30151

4

documentation

Document if licenses persist in upgrades

CSCtq91888

4

documentation

CAD 8.5 Install Guide: Specify which PG registry to alter

CSCtq92023

4

documentation

CAD 8.5 Install Guide: reorder pre-installation steps for DB

CSCtr28278

4

IPPA server

BIPPA does not start logging early enough

CSCtr30927

4

supervisor desktop

Sorting by empty column makes entries jump around

CSCtr34508

4

voip monitor server Playback service attempts to read past EOF and posts an error message

CSCtf10181

5

supervisor desktop

CSD overlays agent in Team Agent Statistics display multiple times

CSCti68557

5

documentation

Document the requirements for SQL user for NT authentication

CSCtf25656

6

desktop admin

Add new IPC actions

CSCtj50295

6

directory server

ECC variables missing after upgrade to 8.0 when using custom layout

CSCto69593

6

IPPA server

Improve performance on IP Phone Agent skill group statistics

CSCtr28208

6

desktop admin

Two Ready reason code popups when auto state changes enabled

CSCtr37640

6

agent desktop

Allow admins to disable supervisor chat and team messages

CSCti20560

2

install

LDAP is broken when we restart of the CAD services

CSCti77103

2

directory services

After upgrade CAD does not recognize local IP addresses

CSCti68602

3

enterprise server

Replication jobs are installed as domain admin not local user

CSCti76969

3

install

Upgrade does not prompt for install directory, installs to default

CSCtj00834

4

agent desktop

QoS RSVP service must be enabled on agent PC for monitoring to work

CSCtj18283

4

agent desktop

Agent status shows as Unknown in Chat window for mobile agents