Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
26
March 2012
CIsco Agent Desktop Chat Logs
All Agent Desktop chat conversations are automatically archived in plain text log files
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
and kept for one week. The logs are saved to the following folder on the agent’s
computer:
C:\Program Files\Cisco\Desktop\log\transcripts\
There is one log file per day (named monday.txt, tuesday.txt, and so on). The files are
overwritten every week. The log includes the following information for every chat
message:
overwritten every week. The log includes the following information for every chat
message:
■
Date
■
Time
■
Priority (0 for normal, 1 for high priority)
■
Type (message to supervisor, message to user)
■
Sender
■
Recipient
■
Message text
Supervisor Workflow Administrator
SWFAdmin.log
Sync service
DirAccessSynSvr.log
VoIP Monitor service
FCVoIPMonSvr.log
Table 8.
CAD event, error, and chat message logs(cont’d)
Service/Application
Log Name