Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
44
March 2012
Diagnostic Procedures
Basic Checks
When CAD has problems, check that:
■
The computers that host CAD services, Unified CM, Unified ICM, and other
system components are running.
system components are running.
■
The registry is correct (see
).
■
The network is set up correctly (see
).
■
■
The CAD Configuration Setup utility has run correctly. See the Cisco CAD
Installation Guide for more information.
Installation Guide for more information.
Active Service Check
This applies only to the following services: LRM, Chat, Enterprise, Recording and
Statistics, BIPPA, and Sync.
Statistics, BIPPA, and Sync.
For Nonredundant Systems
■
Check the service’s log file for a statement that the service is active.
For Redundant Systems
■
Check the service’s log file for a statement that the service is active.
■
Only one instance of each service should be active at the same time. The
other instance should be in standby mode.
other instance should be in standby mode.
Registry Check
Using Windows Regedit:
■
Verify that HKEY_LOCAL_MACHINE\Software\Spanlink\CAD\Site Setup exists
and contains the entries specified in
and contains the entries specified in
■
Verify that the registry entries used by specific services exist and are valid.
See
See
Network Check
■
On the CAD services computer, verify that the IP address in the registry value
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup\IOR
HOSTNAME is the correct IP address of the public NIC.
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Site Setup\IOR
HOSTNAME is the correct IP address of the public NIC.