Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
102
March 2012
Problem
When the supervisor selects an agent to begin CAD-based monitoring
(or an agent phone call to begin Unified CM monitoring), Supervisor
Desktop displays the speaker icon next to the call but there is no sound.
(or an agent phone call to begin Unified CM monitoring), Supervisor
Desktop displays the speaker icon next to the call but there is no sound.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The supervisor cannot log into the VoIP Monitor service, and receives
the error “Could not access sound card”.
the error “Could not access sound card”.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The sound quality is poor, and sounds choppy like a motorboat.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The sound is lagged. There is a noticeable delay between when the
agent speaks and when the supervisor hears the sound on the PC
sound card.
agent speaks and when the supervisor hears the sound on the PC
sound card.
Solution
For troubleshooting information about VoIP monitoring and recording,
see Configuring and Troubleshooting VoIP Monitoring.
see Configuring and Troubleshooting VoIP Monitoring.
Problem
The supervisor scrolled the Data View (or Message View) pane sideways
to view more information, and the toolbar icons disabled.
to view more information, and the toolbar icons disabled.
Solution
Click anywhere in the Team View pane to enable the toolbar again.