Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
12
March 2012
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Enterprise service
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LRM service
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Recording and Statistics service
The LRM service controls the failover logic for this subset. Two failures of the same
service within five minutes causes failover of the subset. One LRM failure causes
failover of the subset.
service within five minutes causes failover of the subset. One LRM failure causes
failover of the subset.
Agent Desktop, Supervisor Desktop, and CAD-BE
The service autorecovery feature enables Agent Desktop, Supervisor Desktop, and
CAD-BE to automatically recover their connections to the CAD services in the case of a
service restart or a network outage.
CAD-BE to automatically recover their connections to the CAD services in the case of a
service restart or a network outage.
When Agent Desktop, Supervisor Desktop, or CAD-BE detects that it is unable to
communicate with a service (generally within one minute of the service failure), the
application status bar displays “Partial Service” or “No Service” to indicate some or all
of the services have failed.
communicate with a service (generally within one minute of the service failure), the
application status bar displays “Partial Service” or “No Service” to indicate some or all
of the services have failed.
When Agent Desktop, Supervisor Desktop, or CAD-BE detects that the service is again
available (usually within one minute of service recovery), the status bar displays “In
Service” to indicate the services have recovered.
available (usually within one minute of service recovery), the status bar displays “In
Service” to indicate the services have recovered.
To learn more about what is affected by the service failure, double-click the status
message on the status bar. The application displays a popup box that lists the
application features and indicates if that feature is available or not due to the service
outage.
message on the status bar. The application displays a popup box that lists the
application features and indicates if that feature is available or not due to the service
outage.
CAD-BE
CAD-BE displays a dialog box when a service goes down or comes back up. If the
BIPPA service is down, all ACD, call control, task, and workflow capabilities are
disabled. CAD-BE attempts to reconnect to the service. If it is unable to do so and
there is a redundant BIPPA service, it automatically attempts to connect to the
redundant BIPPA service.
BIPPA service is down, all ACD, call control, task, and workflow capabilities are
disabled. CAD-BE attempts to reconnect to the service. If it is unable to do so and
there is a redundant BIPPA service, it automatically attempts to connect to the
redundant BIPPA service.
If CAD-BE is unable to connect to the BIPPA service specified by the URL during the
initial login attempt, it does not attempt to reconnect or failover to the redundant
BIPPA service. The agent must use the URL that points to the redundant BIPPA
service.
initial login attempt, it does not attempt to reconnect or failover to the redundant
BIPPA service. The agent must use the URL that points to the redundant BIPPA
service.
If the CTI service is down, ACD and call control capabilities are disabled.