Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
18
March 2012
Recording & Playback Service
HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\CAD\Recording & Playback Client\
Table 3.
Recording & Playback registry entries
Key
Value
Type
Description
setup
From Client Port
dword
The port on the supervisor’s
desktop that is used to receive
the “From Agent” audio stream
for playback sessions.
desktop that is used to receive
the “From Agent” audio stream
for playback sessions.
Jitter Buffer
dword
The amount of voice data to
buffer before playing. Default
value = 1000 ms. On a typical
internal network, this value can
be set as low as 50 ms. The
default is set higher so that the
sound quality is good even on a
congested network.
buffer before playing. Default
value = 1000 ms. On a typical
internal network, this value can
be set as low as 50 ms. The
default is set higher so that the
sound quality is good even on a
congested network.
Sound Buffers
dword
Number of buffers used to hold
audio data sent to the sound
card. Default is 10. If sound
quality is bad, increasing this
number may improve the quality.
audio data sent to the sound
card. Default is 10. If sound
quality is bad, increasing this
number may improve the quality.
To Client Port
dword
The port on the supervisor’s
desktop that is used to receive
the “To Agent” audio stream for
playback sessions.
desktop that is used to receive
the “To Agent” audio stream for
playback sessions.
VPN Port
dword
The port used by the Recording &
Playback service for its VPN
address service that client
applications used to determine
their visible IP address used by
other clients and services. Do not
change this entry unless you
change the corresponding entry
for the Recording & Playback
service.
Playback service for its VPN
address service that client
applications used to determine
their visible IP address used by
other clients and services. Do not
change this entry unless you
change the corresponding entry
for the Recording & Playback
service.