Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

CAD-BE Problems

March 2012

CAD-BE Problems

Problem

The browser returns HTTP Status 404 after entering the CAD-BE URL.

Solution

An incorrect URL for CAD-BE was used. Make sure the correct URL is
used. The URL is case-sensitive. The correct URL is the following, where
<CAD server> is the IP address for the server on which the CAD base
services are installed:

http://<CAD server>:8088/cadbe/CAD-BE.jsp

Problem

The browser returns the error “The page cannot be displayed”.

Solution

The browser cannot communicate with the Tomcat service.

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Make sure the IP address or hostname is for a valid CAD server.

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Make sure the port is 8088. The port to use is specified in
<Parameter name=”port” value=”8088”/>, under the section
 in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.

■

Check the Services control panel to make sure the Tomcat service
is running.

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Make sure port 8088 is not blocked from the client or server
computer.

Problem

A pop-up message indicates that CAD-BE is unable to connect to the
BIPPA service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA Service.”

Solution

The BIPPA service may be down or is not active.

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If this is a redundant system, the URL used may be pointing to the
standby BIPPA service. Use the active BIPPA service.

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Start the BIPPA service if it is down.

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Check the CAD Configuration Setup utility on the CAD base services
server to see if the externally visible names or IP addresses
specified for the CAD-BE servers are correct. They must be the