Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
68
March 2012
Desktop Monitoring Console Problems
Problem
The Desktop Monitoring Console displays “…snmp TimeoutError” in the
Status field in the right pane’s Summary Status Information.
Status field in the right pane’s Summary Status Information.
Solution
Make sure that the SNMP service is installed and correctly configured.
See the section “Cisco Desktop Monitoring Console” in the Cisco CAD
Installation Guide for more information.
See the section “Cisco Desktop Monitoring Console” in the Cisco CAD
Installation Guide for more information.
Problem
The Desktop Monitoring Console displays “Remote LDAP Status” in the
Host field and “Failed to connect to server.host:…” in the Status field in
the right pane’s Summary Status Information.
Host field and “Failed to connect to server.host:…” in the Status field in
the right pane’s Summary Status Information.
Solution
Click Refresh Server List on the bottom left of the window. If the error
message persists, make sure that the LDAP Monitor service and
Directory Services are running without problems.
message persists, make sure that the LDAP Monitor service and
Directory Services are running without problems.
Problem
The Desktop Monitoring Console does not display the correct service
list in the left pane.
list in the left pane.
Solution
Click Refresh Server List on the bottom left of the window to update the
service list.
service list.
Problem
The Desktop Monitoring Console displays a black screen, the
information is hard to read, or the browser window automatically closes
when trying to access the Desktop Monitoring Console.
information is hard to read, or the browser window automatically closes
when trying to access the Desktop Monitoring Console.
Solution
Make sure that your display settings are set for at least 256 colors.