Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
96
March 2012
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If the logged error points to LDAP connection failure, then make
sure that the LDAP service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
sure that the LDAP service is running and that the LDAP_HOSTA
registry setting in HKEY_LOCAL_MACHINE\SOFTWARE\
Spanlink\Site Setup has the correct value.
Problem
Voice traffic generated by Desktop Monitoring, the VoIP Monitor service,
and the Recording & Playback service is not tagged for QoS (quality of
service).
and the Recording & Playback service is not tagged for QoS (quality of
service).
Solution
Winsock QoS is disabled for Windows XP and Server 2000/2003 by
default, and must be enabled through the Windows registry.
default, and must be enabled through the Windows registry.
Follow these steps to enable the QoS Setting for the VoIP Monitor
service on Windows XP or Windows Server 2003:
service on Windows XP or Windows Server 2003:
If you are running Windows XP or Windows Server 2003:
1. In the Registry Editor, access the key
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\Services\TcpIp\Parameters
CurrentControlSet\Services\TcpIp\Parameters
1. On the Edit menu, point to New, and then choose DWORD Value.
2. Type DisableUserTOSSetting as the entry name, then press Enter.
When you add this entry, the value is set to 0 (zero). Do not change
the value.
the value.
3. Quit Registry Editor, and then restart the computer.
Problem
The VoIP Monitor service fails with the following exception when using
server-based monitoring:
server-based monitoring:
FATAL FCVMS112 splk_pcap_open_live() failed. errorBuf = Error
opening adapter: Access is denied.
opening adapter: Access is denied.
Conditions: A second NIC is installed/enabled on the server. CAD
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor service is restarted.
Configuration Setup (PostInstall) is run to detect the second NIC and
then the VoIP Monitor service is restarted.
Solution
The splkpcap driver must be reinitialized. To do this, unload and reload
the driver. Open a command window on the computer where the new
NIC was installed and type the following commands:
the driver. Open a command window on the computer where the new
NIC was installed and type the following commands: