Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Nota De Lançamento
Documentation Updates
38
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)
Documentation Updates for Cisco CAD Troubleshooting Guide
Documentation Updates for Cisco Unified CCX Historical
Reporting Administrator and Developer Guide
Reporting Administrator and Developer Guide
Date Revised:
Oct 15, 2008
Location:
‘Unified CCX License Administration Problems’ section.
New / Updated
New problem statement with solution.
New / Updated Text:
Problem: Real-time Reports shows the number of
resources logged in but it does not show the number of
supervisors that are currently logged in. How can I view
the number of supervisors that are currently logged in?
resources logged in but it does not show the number of
supervisors that are currently logged in. How can I view
the number of supervisors that are currently logged in?
Solution: To view the IP addresses of clients that are
consuming desktop seats or are running a CAD
administration application, run the ShowLicenseUsage
utility from the Cisco\Desktop\bin directory on your CAD
server.
consuming desktop seats or are running a CAD
administration application, run the ShowLicenseUsage
utility from the Cisco\Desktop\bin directory on your CAD
server.
Note: Please note that for IP Phone Agent and CAD
Browser Edition seats, the IP address will be the IP address
of the active Browser and IP Phone Agent Service (the
CAD server).
Browser Edition seats, the IP address will be the IP address
of the active Browser and IP Phone Agent Service (the
CAD server).
For web-based admin, the IP address will be the IP address
of the CAD server.
of the CAD server.
Date Revised:
Oct 15, 2008
Page Number:
32
Location:
In the Explanation section of the ‘Abort/Reject Reason’
field.
field.
New / Updated
New
Original Text:
-
New / Updated Text:
25-Reject: Agent went to RNA.