Cisco Cisco Unified Contact Center Management Portal 11.0(1) Guia Da Instalação
Installation Guide for Cisco Unified Contact Center Management Portal 7.1(3)
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When installing the SQL Server 2000 database application, Cisco
recommends that you accept the default settings
recommends that you accept the default settings
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Install SQL Server using mixed-mode authentication and use local
system for the SQL Server and SQL Agent startup accounts
system for the SQL Server and SQL Agent startup accounts
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Install all the latest Service Packs for: Windows 2003 (Service Pack
1), SQL Server 2000 Enterprise Edition (Service Pack 4) and
Microsoft .NET v.1.1 (Service Pack 1)
1), SQL Server 2000 Enterprise Edition (Service Pack 4) and
Microsoft .NET v.1.1 (Service Pack 1)
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Harden the Internet Information Services Web Server (IIS) and SQL
Server 2000 according to Microsoft's latest guidelines
Server 2000 according to Microsoft's latest guidelines
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Disable all unnecessary local services (FTP, BITS and so forth)
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Use Microsoft Terminal Services for remote configuration and support
Server Backups
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Regularly backup the SQL Server databases and truncate transaction
logs to prevent them becoming excessively large
logs to prevent them becoming excessively large
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Schedule backups for quiet times of the day
Security Guidelines
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The Unified Contact Center Management Portal is usually deployed in
an internet facing environment. Therefore plan security carefully
before proceeding with the installation
an internet facing environment. Therefore plan security carefully
before proceeding with the installation
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The platform follows a standard web deployment model, in which web
servers are deployed in a demilitarized zone (DMZ). If security is
particularly important, the database servers can also be deployed in
their own DMZ
servers are deployed in a demilitarized zone (DMZ). If security is
particularly important, the database servers can also be deployed in
their own DMZ
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The application should be installed while logged in using a domain
account with administrative privileges over all of the platform
machines
account with administrative privileges over all of the platform
machines
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When installing components that require a SQL Server Database
connection you will be requested to select either Windows
Authentication or SQL Server Authentication. Data access will be
achieved using the built-in NETWORK SERVICE account if
Windows Authentication is selected
connection you will be requested to select either Windows
Authentication or SQL Server Authentication. Data access will be
achieved using the built-in NETWORK SERVICE account if
Windows Authentication is selected