Cisco Cisco Unified Contact Center Management Portal 11.0(1) Manual De Manutenção
Chapter 2: Basic Administration Tasks
Using the Agent Password Reset Utility
Administration Guide for Cisco Unified Contact Center Management Portal
August 2015
15
To change a password
1.
Enter the Agent Username. This is the login name that you use to log into the
peripheral.
peripheral.
2.
Enter the Agent’s current password.
3.
Enter your new password for the Agent, and confirm.
Password changes are subject to a small time delay while they are committed to
Cisco Unified CCE.
Cisco Unified CCE.
Password Complexity Rules
Passwords for agents must conform to the password complexity rules defined in the
Cisco Unified CCMP.
Cisco Unified CCMP.
The following settings can be configured:
• Password Format.
• Minimum Password Length.
• Maximum Password Length.
• Password Format.
• Minimum Password Length.
• Maximum Password Length.
For more information about changing the password complexity rules in Cisco Unified
CCMP, please refer to the section on Security Settings located in the User Guide for
Cisco Unified Communications Management Portal.
CCMP, please refer to the section on Security Settings located in the User Guide for
Cisco Unified Communications Management Portal.
Unified CCE Password Compliancy
When using the resource management functionality of Unified CCMP to configure
Agent and Person entries Unified CCMP will prompt the end user for the entry of
logon credentials that agents will use to logon to their equipment.
Agent and Person entries Unified CCMP will prompt the end user for the entry of
logon credentials that agents will use to logon to their equipment.
Minimum length rules applied in Unified CCE will be honored through the Unified
CCMP Web User Interface to ensure that agents created/edited within Unified CCMP
may logon to their equipment with no further change.
CCMP Web User Interface to ensure that agents created/edited within Unified CCMP
may logon to their equipment with no further change.
Unified CCE provides the ability to set the minimum password length by accessing
the System Information section of Configuration Manager on the AW.
the System Information section of Configuration Manager on the AW.