Cisco Cisco Customer Voice Portal 8.0(1) Guia Do Utilizador

Administration

Administration is an essential feature of any enterprise system. Once started, a system must
remain operational for long periods of time with no downtime so it must expose ways for an
administrator to manage it at runtime. This applies to both changes and updates to the application
as well as providing information concerning its health. The more flexible and informative a
system, the better an administrator will be able to ensure it runs efficiently and detect any issues
with the system quickly.

VXML Server has been designed to afford maximum flexibility for administrators to control
how it runs and to monitor vital statistics of its health. Administrators can add, remove and
change applications deployed, are able to get information on the system and the applications,
and even change the behavior of the system or components, without requiring a restart of VXML
Server.

This chapter details the administration functions and statistics exposed by VXML Server and
the mechanisms by which these functions can be accessed and executed.

This chapter contains the following topics:

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Introduction to VXML Server Administration

VXML Server exposes three methods for an administrator to control it and obtain information.
Each method is accessed differently and exposes different levels of functionality or information.

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The first method, and the most flexible, is the JMX-compatible management interface.

User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 8.0(1)