Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco Agent Desktop supports the following IP phones:

■

Cisco IP Phone 7902 series, 7905 series, 7910 series, 7912 series, 7940 
series, 7960 series, and 7970 series

■

Cisco IP SoftPhone 

Cisco IP Phone Agent supports the Cisco IP Phone 7940 series and 7960 
series.

Windows 2000 
Professional
Service Pack 4

233 MHz processor
64 MB RAM
100 MB free space
NIC supporting Ethernet 2

not supported

Windows XP 
Professional Edition

1

300 MHz processor
128 MB RAM
100 MB free space
NIC supporting Ethernet 2

not supported

Windows 2000 
Server Service Pack 4

not supported

100 MB free space

2

NIC supporting Ethernet 2
Up to 100 agents:

1.4 GHz processor
1 GB RAM

1.4 GHz dual processor
2 GB RAM

Windows 2000 
Advanced Server

not supported

100 MB free space

NIC supporting Ethernet 2
Up to 100 agents:

1.4 GHz processor
1 GB RAM

1.4 GHz dual processor or 
2 GB RAM

1.

Windows XP Service Pack 1 includes support for Internet Protocol v6; this is not supported 
by CAD. In order for Agent Desktop and Supervisor Desktop to function correctly, 
Windows XP desktops must have the Internet Connection Firewall (ICF) disabled or 
configured so that the CAD services are allowed through the firewall.

2.

More free space is required for the Recording & Playback service database and recording 
files. See 

 for more information.