Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Enter the host name or IP address, port number, and peripheral ID of the ICM CTI 
Server associated with the CallManager or CallManager cluster.

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If you have only one ICM CTI server, enter the information in the Side A 
section.

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If you are also using a redundant ICM CTI server in a duplexed environment, 
enter the location of the redundant ICM CTI server in the Side B section.

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The peripheral ID is used by services to filter information such as agents and 
skills. You can find the peripheral ID by using PG Explorer in the ICM 
Configuration Manager.