Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

1. Start Cisco Desktop Administrator.

2. Select the logical contact center node, and then choose Setup > Configure 

Systems to start the CAD Configuration Setup tool. 

3. In the left pane, select the CTI OS node to display the CTI OS settings in the 

right pane.

4. Answer Yes to the question, “Is the CTI OS security setting enabled?” and 

then click Apply.

This sets a flag in LDAP to display the CTI OS window whenever the CAD 
Configuration Setup tool is run on a Cisco Agent Desktop PC, thereby making it 
possible for the SecuritySetupPackage.exe program to run automatically on that 
agent’s PC. 

It also automatically starts the SecuritySetupPackage.exe program, which is installed 
with every CAD desktop. However, this just creates an unnecessary certificate which 
can be ignored.

After Cisco Desktop Administrator has run CAD Configuration Setup and enabled 
security, run the CAD Configuration Setup tool on each CAD client PC.

1. Using Windows Explorer, navigate to the C:\Program 

Files\Cisco\Desktop\bin folder.

2. Locate and then double-click PostInstall.exe to start the CAD Configuration 

Setup tool.

3. In the left pane, select the CTI OS node to display the CTI OS settings in the 

right pane.

4. Answer Yes to the question, “Is the CTI OS security setting enabled?” and 

then click Apply.

The SecuritySetupPackage.exe program runs and creates two files, 
CtiosClientkey.pem and Ctiosclientreq.pem. These files are used when signing the 
client certificate. 

The SecuritySetupPackage.exe will ask you for a password. Enter a unique password 
for each computer to ensure strong encryption.

Two programs run on the Certificate PC:

■

CreateSelfSignedCASetupPackage.exe, which creates a certificate of authority 
for each client box’s certificate.

■

SignCertificateSetupPackage.exe, which signs the client box’s certificate with the 
certificate of authority.