Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
22
March 25, 2013
System Capacity
CAD system capacity depends on the topology and configuration of the Unified CCE
system(s), and taking into account the number of agent skill groups and the number
of CTI OS instances.
system(s), and taking into account the number of agent skill groups and the number
of CTI OS instances.
CAD supports up to half of the load specified in Table 14, “Sizing Effects Due to
Number of Skill Groups/Precision Queues per Agent (8000 Agents)” in the document,
Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND)”
and factoring in the effect of multiple CTI OS servers deployed on a single PG.
Number of Skill Groups/Precision Queues per Agent (8000 Agents)” in the document,
Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND)”
and factoring in the effect of multiple CTI OS servers deployed on a single PG.
The SRND is available at:
For more information on capacity limitations in systems with multiple CTI OS servers,
see the section, “CTI-OS Multi-Server Support” in the SRND.
see the section, “CTI-OS Multi-Server Support” in the SRND.
.
Table 7.
CAD 7.6 system capacity
Description
Capacity
Maximum number of concurrent agents (CAD agents, IP phone agents, and
CAD-BE agents, combined) per CAD instance. This value is valid for an
installation scenario of one CTI OS server and five or fewer skill groups per agent.
CAD-BE agents, combined) per CAD instance. This value is valid for an
installation scenario of one CTI OS server and five or fewer skill groups per agent.
Note: Capacities are reduced when using the mobile agent feature. In call-by-call
mode, capacity is reduced to approximately 70%; in nailed-up mode, capacity is
reduced to approximately 50%.
mode, capacity is reduced to approximately 70%; in nailed-up mode, capacity is
reduced to approximately 50%.
1000
Maximum number of skills per agent (for real-time reporting)
Note: The number of skills per agent (which is independent of the total number
of skills per system) has significant effects on the CTI OS, the Agent PG, and the
ICM Call Router and Logger. As the average skill groups per agent increases, the
maximum capacity of agents per PG decreases. Additional information can be
found in the SRND section, “Sizing Unified CCE Components and Servers”.
of skills per system) has significant effects on the CTI OS, the Agent PG, and the
ICM Call Router and Logger. As the average skill groups per agent increases, the
maximum capacity of agents per PG decreases. Additional information can be
found in the SRND section, “Sizing Unified CCE Components and Servers”.
50
Maximum number of configured agents per monitor domain
Note: A system with more than 100 agents requires an off-board VoIP Monitor
service. A system with more than 400 agents requires a VoIP Monitor service
server with a 1 GB NIC.
service. A system with more than 400 agents requires a VoIP Monitor service
server with a 1 GB NIC.
2000
Maximum number of simultaneous recordings and playbacks per contact center
Note: An off-board Recording & Playback service is required to support more
than 32 simultaneous recording/playback sessions.
than 32 simultaneous recording/playback sessions.
Enhanced 32
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