Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Setting Up Agents in Unified ICM
March 25, 2013
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Reason Codes
Starting with version 7.1(1) of CAD, reason codes were created and maintained in
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
If you are upgrading from a previous version of CAD, any reason codes you may have
created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.
created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.