Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
March 25, 2013
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Introduction
Overview
Installing CAD 7.6 consists of the following tasks.
1. Verify that software and hardware requirements are met. For instructions, see
2. Complete preinstallation configuration, which includes the following tasks. For
.
a. Configure agents in Unified ICM.
b. Prepare user accounts and permissions.
3. Install and configure the CAD services and desktops, which includes the
following steps. For instructions, see
a. Install the CAD services.
b. Configure CAD using the CAD Configuration Setup utility.
c. License CAD using Unified CCE License Administration.
d. Install Desktop Administrator on the CAD administrator(s) desktop.
e. Install client desktops.
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Install Agent Desktop on agent desktops.
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Install Supervisor Desktop on supervisor desktops.
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Install the Java Runtime Environment (JRE) browser plug-in on
CAD-BE agents’ desktops.
CAD-BE agents’ desktops.
f. Modify the registry on the peripheral gateway (PG) computer.
After you have completed these steps, the basic functionality of CAD is ready to use
with no further configuration required.
with no further configuration required.