Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
92
March 25, 2013
Rolling Back CAD 7.6 to an Earlier Version of CAD
To use the following procedure, you must have backed up your original version of CAD
before installing CAD 7.6.
before installing CAD 7.6.
To uninstall CAD 7.6 and revert to an earlier version of CAD:
1. If you are rolling back CAD 7.6 on a replicated system, shut down replication
now. For instructions, see
.
NOTE: If you do not shut down replication before completing this
procedure, your CAD services LDAP database may become corrupted.
procedure, your CAD services LDAP database may become corrupted.
2. Uninstall CAD 7.6.
3. Install your previous CAD version according to the product documentation.
4. Restore your backed-up data using the CAD Configuration Setup tool:
■
The configuration data backed up with CDBRTool or DABackupTool is
restored by entering the location of the backup file in the Restore Backup
Data window.
restored by entering the location of the backup file in the Restore Backup
Data window.
■
The Recording and Statistics database backed up with BackupDB is
restored by selecting “Restore From” and entering the location of the
backup file in the Recording and Statistics Service Database window.
restored by selecting “Restore From” and entering the location of the
backup file in the Recording and Statistics Service Database window.
5. If you are rolling back a replicated system, re-establish replication. For
.
Upgrade Notes
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It is recommended that you upgrade the CAD services only when no CAD
users (agents, supervisors, and administrators) are logged into the system. If
users are logged in, they might receive error messages when the services go
offline during the upgrade.
users (agents, supervisors, and administrators) are logged into the system. If
users are logged in, they might receive error messages when the services go
offline during the upgrade.
■
You must use the utilities from the version you are backing up. For example, if
you are upgrading from CAD 6.0(2) to CAD 7.6, use the CAD 6.0(2) utilities,
not the CAD 7.6 utilities.
you are upgrading from CAD 6.0(2) to CAD 7.6, use the CAD 6.0(2) utilities,
not the CAD 7.6 utilities.
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Any work sites configured for the Agent Desktop integrated browser in
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 7.6, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 7.6, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.