Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Upgrading to CAD 7.6(1) From a Previous Version

March 25, 2013

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Applying Subsequent CAD 7.6 Maintenance Releases

CAD 7.6 can be upgraded to a newer version of CAD 7.6 by installing the new version 
over the old version (an over the top upgrade). Configuration data and recordings are 
preserved during the upgrade and do not need to be backed up.

NOTE:  It is not necessary to shut down replication before applying a 
maintenance release. 

Changing Feature Levels in an Upgrade

If you are changing feature levels (for instance, changing from CAD Standard to CAD 
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after 
the upgrade is completed and then restart the BIPPA service.

NOTE:  Licensing your software can only be completed by a Cisco 
channel partner or Cisco Professional Services.

As a best practice, after you change feature level, back up your system at the new 
feature level. Then, delete any backups you made before changing the feature level.

For information on the features provided at each feature level, see 

1. On the computer that hosts the CAD services, navigate to the folder 

C:\Program Files\Cisco\Desktop\bin.

2. Run LicenseAdmin.exe to start Unified CCE License Administration.

3. In the Unified CCE License Administration window, click License URL. Your 

web browser starts and opens the secured licensing website at 
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.

4. In the Customer ID field, type 0 (zero), then click Continue.

NOTE:  You must enter 0 in the customer ID field, even if you already 
have a customer ID number. 

5. Enter the product information. This includes the new package (feature level) 

you have purchased. 

6. Continue through the licensing process (see 

).

7. When licensing is completed, restart the BIPPA service.