Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Backup and Restore (BARS)

March 25, 2013

99

InstallRestoreDB Utility

The InstallRestoreDB utility restores the recording metadata that was backed up using 
the BackupDB utility.

1. On the server hosting the Recording and Statistics service, open a command 

window.

NOTE:  On a redundant system, do this on the Side A server. You can 
obtain the IP address of the Side A server by running CAD 
Configuration Setup.

2. Navigate to the folder where InstallRestoreDB.bat is located. The default 

location is C:\Program Files\cisco\Desktop\DB.

3. On the command line, type:

InstallRestoreDB.bat "<userID>" "<password>" "<dbserver>" 
"<backup file path>" "<InstallRestoreDB.bat path>"

where:

<userID> is the user ID for the destination database. The default is sa.

<password> is the destination database password. The default is sa.

NOTE: if the user ID and password are not the default values and you have 
forgotten what they are, contact technical support for assistance.

<dbserver> is the hostname or IP address of the server where the 
database is located, or the local loopback IP address of 127.0.0.1.

<backup file path> is the folder where the backup file is located. The 
location must be a local drive.

<InstallRestoreDB.bat path> is the folder where the InstallRestoreDB 
utility is located.

4. Press Enter. The recording metadata is restored to the specified database. 

CDBRTool Utility

The CDBRTool utility backs up the following data:

■

Desktop Administrator configuration settings (excluding reason codes and 
personnel configuration, which are managed in Unified ICM)

■

Supervisor Desktop metadata 

■

Agent Desktop preferences and personal phone books

■

audio recordings