Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Configuring IP Phones for IP Phone Agent

August 8, 2012

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1. Log into Unified CM Administration.

2. Choose Device > Phone. The Find and List Phones page appears.

3. Click the Device Name of the phone that you want to configure. The Phone 

Configuration page appears.

4. In the External Data Locations Information section, change the value of the 

Authentication Server parameter to the following, where <Tomcat> is the IP 
address of the CAD server on which Tomcat is running.

http://<Tomcat>:8088/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp

NOTE:  The URL is case sensitive.

5. Click Save. A dialog box appears, telling you to click on the Reset Phone 

button to have the changes take effect.

6. Click OK. The dialog box closes.

7. Click Reset. The Device Reset window appears.

8. To restart the device without shutting it down, click Restart. To shut down the 

device and bring it back up, click Reset.

Configuring a One-Button Login for IP Phone Agents

When IP phone agents log in to their phones, they must manually enter their 
username, password, and extension. Unified CM can be configured so that these 
parameters are mapped to a particular phone so that the agent does not have to enter 
them, but can instead log in using one button. One-button login can be used in 
conjunction with extension mobility.

For more information, see the Cisco document #60134, Configure a “One Button” 
Login for IP Phone Agents, available on the Cisco website at: 

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_
tech_note09186a008029e6d5.shtml#proc