Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
12
August 8, 2012
CAD-BE
The following table lists the features that are available in each feature level of CAD-BE.
Features that are not listed here are in all three feature levels.
Features that are not listed here are in all three feature levels.
IP Phone Agent
The following table lists the features that are available in each feature level of IP
Phone Agent. Features that are not listed here are in all three feature levels.
Phone Agent. Features that are not listed here are in all three feature levels.
Table 2.
CAD-BE features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Enterprise data thresholds
●
●
Event-triggered work flows
●
●
HTTP Get action
●
●
Integrated browser
●
●
Reason codes
●
●
●
Task buttons
●
●
Wrapup data
●
●
●
Table 3.
IP Phone Agent features
Feature
Standard
Enhanced
Premium
Agent-initiated recording
●
●
Enterprise data
●
●
●
Reason codes
●
●
●
Skill group data
●
●
●
Wrap-up data
●
●
●