Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
26
August 8, 2012
VPN and NAT Requirements
Virtual private networks (VPNs) provide a more secure connection. Connections over a
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
Cisco VPN 3000 Concentrator and Cisco VPN Client have been formally verified to
work correctly with CAD clients, and are supported for access. VPN solutions from
other vendors may work correctly, but since they have not been formally verified, they
are not supported. If you want an alternative VPN solution to be verified, please
contact your Cisco distributor.
work correctly with CAD clients, and are supported for access. VPN solutions from
other vendors may work correctly, but since they have not been formally verified, they
are not supported. If you want an alternative VPN solution to be verified, please
contact your Cisco distributor.
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
may occur, such as agents not being visible in Supervisor Desktop.
Using NAT With IP Phone Agent
NAT is supported with IP Phone Agent. However, it is required that you use static IP
addresses for the IP Phone Agent phones as well as Static NAT. Dynamic NAT and
address overloading are not supported. Recording and monitoring do not work with IP
Phone Agent when it is used with NAT.
addresses for the IP Phone Agent phones as well as Static NAT. Dynamic NAT and
address overloading are not supported. Recording and monitoring do not work with IP
Phone Agent when it is used with NAT.
For more information on NAT, see How NAT Works (Cisco document ID 6450), at:
http://www.cisco.com/warp/public/556/nat-cisco.shtml
Third Party Software Requirements
CAD 7.5 requires the following software applications to run successfully.
Microsoft Internet Explorer
Microsoft Internet Explorer 6 or 7 must be installed on agent and supervisor PCs to
support the integrated browser component of Agent Desktop, CAD-BE, and Supervisor
Desktop. The CAD integrated browser is implemented using the Microsoft WebBrowser
control (Shdocvw.dll), which provides a window in which the user can navigate
websites and files using hyperlinks and URLs.
support the integrated browser component of Agent Desktop, CAD-BE, and Supervisor
Desktop. The CAD integrated browser is implemented using the Microsoft WebBrowser
control (Shdocvw.dll), which provides a window in which the user can navigate
websites and files using hyperlinks and URLs.
Differences between the CAD integrated browser and Internet Explorer include the
following:
following:
■
If a third-party web application attempts to launch a new browser window, the
CAD integrated browser will open a new tab instead.
CAD integrated browser will open a new tab instead.