Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
System Requirements
August 8, 2012
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CAD 7.5 services run on the following operating systems and hardware.
Operating Environment Language Requirements
The CAD services must be installed on machines running an English language
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
operating system. The CAD desktop applications can be installed on machines
running an English language or a localized operating system. The following desktop
applications are localized:
■
Agent Desktop
■
CAD-BE
■
Supervisor Desktop
Desktop Administrator is not localized. However, in non-English contact centers,
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
Desktop Administrator must be run on a machine with a localized operating system so
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
A site cannot support more than one localized language. All agents and supervisors
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
must use the same language—there cannot be some agents and supervisors using
one language and other agents and supervisors using another language.
Citrix MetaFrame Presentation
Server
Full window mode
Server
Full window mode
Agent Desktop only:
For minimum software and hardware requirements, see
Integrating CAD with Citrix Presentation Server or Microsoft
Terminal Services and your Citrix documentation.
For minimum software and hardware requirements, see
Integrating CAD with Citrix Presentation Server or Microsoft
Terminal Services and your Citrix documentation.
Microsoft Terminal Services for
Windows
Windows
Agent Desktop only:
For minimum software and hardware requirements, see
Integrating CAD with Citrix Presentation Server or Microsoft
Terminal Services and your Microsoft Terminal Services
documentation.
For minimum software and hardware requirements, see
Integrating CAD with Citrix Presentation Server or Microsoft
Terminal Services and your Microsoft Terminal Services
documentation.
Table 9.
Server minimum operating systems and hardware
Operating System
Monitoring and recording
services on a dedicated
server
services on a dedicated
server
Base, monitoring, and
recording services
coresident on a server
recording services
coresident on a server
Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 2 or
R2
Standard and Enterprise
Edition, Service Pack 2 or
R2
1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2
Table 8.
Desktop minimum operating systems and hardware — Continued
Operating System
Desktop Applications