Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Licensing CAD 7.5
August 8, 2012
75
Recording Licenses
Recording & Playback are licensed features. The number of licenses available is
determined by the type of bundle you purchase:
determined by the type of bundle you purchase:
■
Standard: no license
■
Enhanced: 32 licenses
■
Premium: 80 licenses
A license is used whenever a supervisor or agent triggers the recording function, and
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
is released when the recording is stopped. A license is also used when a supervisor
opens the Supervisor Record Viewer, and is released when the Supervisor Record
Viewer is closed.
If all licenses are in use:
■
Agents and supervisors cannot record calls
■
Supervisors cannot open Supervisor Record Viewer and an error message
saying that a licensing error has occurred is displayed
saying that a licensing error has occurred is displayed