Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
76
August 8, 2012
Installing Desktop Applications
Desktop Administrator, Supervisor Desktop, and Agent Desktop are installed from web
pages that are created during the CAD services installation. The web pages are
located on servers that host the CAD base services.
pages that are created during the CAD services installation. The web pages are
located on servers that host the CAD base services.
CAD-BE is a Java applet that runs on the server hosting the CAD base services. It is
accessed by agents through their Windows Internet Explorer or Mozilla Firefox
browser. The Java Runtime Environment (JRE) browser plug-in must be installed on
each agent’s computer.
accessed by agents through their Windows Internet Explorer or Mozilla Firefox
browser. The Java Runtime Environment (JRE) browser plug-in must be installed on
each agent’s computer.
NOTE: You cannot install the desktop applications on the CAD server
unless you are running CAD in a Citrix/MTS environment. For more
information, see
unless you are running CAD in a Citrix/MTS environment. For more
information, see
.
Desktop users must have either administrator or elevated privileges to install the CAD
desktop applications. If you want users with limited privileges to their computer to be
able to install a desktop application, you must enable the Windows policy "Always
Install with Elevated Privileges" on their computers. This also applies to installations
pushed to the desktop via an automated package distribution tool. For more
information about enabling this policy, see
desktop applications. If you want users with limited privileges to their computer to be
able to install a desktop application, you must enable the Windows policy "Always
Install with Elevated Privileges" on their computers. This also applies to installations
pushed to the desktop via an automated package distribution tool. For more
information about enabling this policy, see
Client Installation Failure
If the installation program for any CAD client application will not run, and you receive
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
To correct this problem, complete the following procedure.
NOTE: In a redundant configuration, you must complete this
procedure on the primary and secondary CAD base services servers.
procedure on the primary and secondary CAD base services servers.
To reconfigure CAD client installation programs:
1. Run CAD Configuration Setup on the CAD base services server (see
for more information).
2. From the menu, choose File > Reset Client Installs. This process reconfigures
the client installation programs.
3. When the process is complete, the message, “Client installs reset” is
displayed. Click OK to close the message. You can now install the client
applications from the installation web pages.
applications from the installation web pages.