Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
16
August 8, 2012
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has
established severity definitions.
established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
business operations. You and Cisco will commit all necessary resources around the
clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant
aspects of your business operations are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources during
normal business hours to resolve the situation.
aspects of your business operations are negatively affected by inadequate
performance of Cisco products. You and Cisco will commit full-time resources during
normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities,
installation, or configuration. There is little or no effect on your business operations.
installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available
from various online and printed sources.
from various online and printed sources.
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The Cisco Product Quick Reference Guide is a handy, compact reference tool
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
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Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
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Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
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Packet magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and