Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
18
August 8, 2012
CAD 7.2 Feature Levels
There are three feature levels of CAD 7.2: Standard, Enhanced, and Premium. The
following chart outlines the features available at each feature level. All features not
listed here are present in all three versions.
following chart outlines the features available at each feature level. All features not
listed here are present in all three versions.
Feature
Standard
Enhanced
Premium
Cisco Agent Desktop
Task buttons
●
●
HTTP Post/Get action
●
Event-triggered workflows
●
●
●
IPC Receive action
●
Timer action
●
●
Enterprise data thresholds
●
●
●
Wrapup data
●
●
●
Reason codes
●
●
●
Integrated browser
●
Agent-initiated chat
●
●
●
Agent-initiated call recording
●
●
Cisco Unified Outbound Dialer
●
●
Cisco IP Communicator supported
●
●
●
Cisco Unified Mobile Agent
supported
supported
●
●
●
Cisco Agent Desktop—Browser Edition
Task buttons
●
●
HTTP Get action
●
●
Event-triggered workflows
●
●
●
Enterprise data thresholds
●
●
●
Wrapup data
●
●
●
Reason codes
●
●
●
Integrated browser
●
●