Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
August 8, 2012
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If you have agents outside your firewall, use the external hostname or IP address that
maps to the primary and secondary CAD Base Services servers. If all agents are inside
your firewall, use the internal hostname or IP address.
maps to the primary and secondary CAD Base Services servers. If all agents are inside
your firewall, use the internal hostname or IP address.
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If you have only one instance of the CAD Base Services, enter the information
in the Primary section.
in the Primary section.
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If you are also using a secondary instance of the CAD Base Services and have
configured replication, enter its location in the Secondary section.
configured replication, enter its location in the Secondary section.
NOTE: The Secondary section is not enabled until the secondary CAD
Base Services are set up and replication is configured.
Base Services are set up and replication is configured.
NOTE: If you set up replication during initial mode, the Secondary
Location will be filled automatically.
Location will be filled automatically.
CallManager
Figure 8.
CallManager window.
The CallManager window has two sections: the Publisher section and the Subscriber
section. If you have only one CallManager, complete the Publisher section and leave
the Subscriber section blank. If you have a CallManager cluster, which consists of one
publisher CallManager and one or more subscriber CallManagers, complete both
sections.
section. If you have only one CallManager, complete the Publisher section and leave
the Subscriber section blank. If you have a CallManager cluster, which consists of one
publisher CallManager and one or more subscriber CallManagers, complete both
sections.
For the Publisher section, select Hostname or IP Address. Then type the location of
the CallManager (the publisher CallManager if you have a CallManager cluster).
the CallManager (the publisher CallManager if you have a CallManager cluster).