Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
August 8, 2012
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NOTE: If you change these settings after initial setup, you must
restart the Sync Service and the VoIP Monitor Service to ensure that
the change is registered with them properly.
restart the Sync Service and the VoIP Monitor Service to ensure that
the change is registered with them properly.
CTI OS
Figure 10.
CTI OS window.
Enter the hostname or IP address, port number, and peripheral ID of the CTI OS
(Computer Telephony Integration Object Server).
(Computer Telephony Integration Object Server).
■
If you have only one CTI OS, enter the information in the CTI OS A section.
■
If you are also using a redundant CTI OS in a duplexed environment, enter the
location of the redundant CTI OS in the CTI OS B section.
location of the redundant CTI OS in the CTI OS B section.
If you are running CAD Configuration Setup in Upgrade mode, the question Is the
CTI OS Security Setting Enabled appears. Select Yes or No.
CTI OS Security Setting Enabled appears. Select Yes or No.
NOTE: If you are running CAD Configuration Setup in Initial mode
(immediately after installation), the question Is the CTI OS Security
Setting Enabled does not appear.
(immediately after installation), the question Is the CTI OS Security
Setting Enabled does not appear.
If you choose Yes, ensure that CTI OS security is enabled on the CTI OS server. Then,
follow the procedures in
follow the procedures in
.