Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

58

August 8, 2012

If you are running CAD Configuration Setup in Initial mode (immediately after 
installation), the Dynamic Reskilling and System IPCC Environment sections do not 
appear in the ICM Admin Workstation Distributor window.

NOTE:  If Configuration Setup does not detect that it is installed in a 
System IPCC Environment, a dialog box will appear during Initial 
mode, prompting you to indicate whether it is a System IPCC 
Environment.

Recording and Statistics Service Database

Figure 15. 

Recording and Statistics Service Database window.

This window is displayed if you are running CAD Configuration Setup in both Initial and 
Update modes. If you are running CAD Configuration Setup on the secondary server in 
a replicated system, this window does not appear, because the database information 
was already entered on the primary system.

NOTE:  If you change these settings after initial setup, you must 
restart each Recording and Statistics Service to ensure that the 
change is registered with them properly.

In the Database Population Method section, select the method you want to use to set 
up the Recording and Statistics Service database.

■

Select Blank Database (the default) when installing a single service or a 
primary service in a replicated environment. This option creates the Recording 
and Statistics Service schema.