Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
August 8, 2012
57
ICM Admin Workstation Distributor
Figure 14.
ICM Admin Workstation Distributor window.
Type the hostname or IP address of the ICM Admin Workstation (AW) Distributor.
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If you have only one ICM AW Distributor, complete the Primary section only.
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If you are using a secondary ICM AW Distributor, type its location in the
Secondary section.
Secondary section.
NOTE: If you change either location after initial setup, you must
restart each Recording and Statistics Service and the Sync Service to
ensure that the change is registered with them properly.
restart each Recording and Statistics Service and the Sync Service to
ensure that the change is registered with them properly.
If you are running CAD Configuration Setup in Update mode, the Dynamic Reskilling
and System IPCC Environment sections appear.
and System IPCC Environment sections appear.
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Dynamic Reskilling: To enable supervisors to dynamically re-skill agents on
their teams using the Cisco Unified Contact Center Enterprise Web
Administration Agent Re-skilling tool, check Enabled. This tool is a web-based
application. If it is located on a secured server and requires a secure socket
URL (https), select the Secured client connection check box. If you leave this
box unchecked, the URL will use the http prefix.
their teams using the Cisco Unified Contact Center Enterprise Web
Administration Agent Re-skilling tool, check Enabled. This tool is a web-based
application. If it is located on a secured server and requires a secure socket
URL (https), select the Secured client connection check box. If you leave this
box unchecked, the URL will use the http prefix.
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System IPCC Environment: Select Yes or No to indicate whether or not your
configuration is running in a System IPCC environment.
configuration is running in a System IPCC environment.