Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
August 8, 2012
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The tool used to save data is CDBRTool utility, used to back up data from CAD 6.0 and
CAD 7.0.
CAD 7.0.
For information about using these tools, see
Services Configuration
Figure 18.
Services Configuration window.
The Services Configuration window only appears during Update mode.
If the computer has more than one IP address, select the IP address of the NIC used
to connect to the LAN—it must be accessible by the client desktops.
to connect to the LAN—it must be accessible by the client desktops.
If you enable automated CAD updates, every time a user starts Agent Desktop,
Supervisor Desktop, or Desktop Administrator the system checks if there is a newer
version available. if there is, it automatically runs the update process.
Supervisor Desktop, or Desktop Administrator the system checks if there is a newer
version available. if there is, it automatically runs the update process.
To enable automated updates, select Yes.
NOTE: Automated updates are disabled for Windows Vista.
In order to connect to the CallManager, the BIPPA Service must have a user ID and
password. This user ID and password are also set up in CallManager. You can
complete these fields before actually setting up the user in CallManager, but the user
ID and password must be identical in both places. If they are changed in this window
or in CallManager, they must be changed in both.
password. This user ID and password are also set up in CallManager. You can
complete these fields before actually setting up the user in CallManager, but the user
ID and password must be identical in both places. If they are changed in this window
or in CallManager, they must be changed in both.