Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
76
August 8, 2012
Upgrading From a Previous Version
NOTE: If you are upgrading a replicated system, you must shut down
replication before doing the upgrade. After you finish the upgrade,
re-establish replication.
replication before doing the upgrade. After you finish the upgrade,
re-establish replication.
If you are upgrading to CAD 7.2 from CAD 6.0 or a previous version, you must complete
the following steps in the order shown.
the following steps in the order shown.
1. Back up your configuration data using the CAD backup and restore utilities for
the version you are upgrading.
2. Uninstall the previous version of CAD.
3. Install CAD 7.2 and restore the data you backed up during the installation
process.
If you are upgrading to CAD 7.2 from CAD 7.0 or 7.1, you can install CAD 7.2 directly
over the previous version. You can also upgrade a previous version of CAD 7.2 to the
current version of CAD 7.2 by installing the current version over the previous version.
over the previous version. You can also upgrade a previous version of CAD 7.2 to the
current version of CAD 7.2 by installing the current version over the previous version.
NOTE: It is recommended that you upgrade the CAD services only
when no CAD users (agents, supervisors, and administrators) are
logged into the system. If users are logged in, they may receive error
messages when the services go offline during the upgrade.
when no CAD users (agents, supervisors, and administrators) are
logged into the system. If users are logged in, they may receive error
messages when the services go offline during the upgrade.
NOTE: In CAD 7.2, reason codes are created and maintained in Cisco
Unified Intelligent Contact Management (Unified ICM). Any reason
codes that you created using Desktop Administrator in previous
versions of CAD will be lost in an upgrade. To continue using
previously-created reason codes, re-create them in Unified ICM.
Unified Intelligent Contact Management (Unified ICM). Any reason
codes that you created using Desktop Administrator in previous
versions of CAD will be lost in an upgrade. To continue using
previously-created reason codes, re-create them in Unified ICM.
The backup and restore utilities used in the following upgrade procedures are
described in detail in the section
described in detail in the section
NOTE: You must use the utilities from the Installation disks of the
version you are backing up. For example, if you are upgrading from
CAD 6.0 to CAD 7.2, use the utilities on your CAD 6.0 installation disk,
not those on the CAD 7.2 installation disk.
version you are backing up. For example, if you are upgrading from
CAD 6.0 to CAD 7.2, use the utilities on your CAD 6.0 installation disk,
not those on the CAD 7.2 installation disk.
Previous Version Hot Fixes and Service Releases
If you have any CAD hot fixes or service releases for previous versions installed,
uninstall them before upgrading to CAD 7.2.
uninstall them before upgrading to CAD 7.2.