Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Backup and Restore (BARS)
August 8, 2012
83
Backup and Restore (BARS)
This section describes how to back up and restore CAD configuration settings and
recordings using the CAD backup and restore (BARS) utilities.
recordings using the CAD backup and restore (BARS) utilities.
NOTE: For the most recent information on BARS procedures and
utilities, consult the Release Notes.
utilities, consult the Release Notes.
NOTE: Save each type of backup file to a different folder. Keeping the
backup files separated prevents the backup and restore tools from
reading from or writing to the wrong type of file.
backup files separated prevents the backup and restore tools from
reading from or writing to the wrong type of file.
NOTE: You must use the utilities that were provided with the version
of CAD you are backing up and with the version of CAD to which you
are restoring the data. For example, if you are upgrading from CAD
6.0 to CAD 7.2, you must use the utilities installed with CAD 6.0 to
back up data, and the utilities installed with CAD 7.2 to restore data.
of CAD you are backing up and with the version of CAD to which you
are restoring the data. For example, if you are upgrading from CAD
6.0 to CAD 7.2, you must use the utilities installed with CAD 6.0 to
back up data, and the utilities installed with CAD 7.2 to restore data.
Backup File Location
The BARS tools enable you to save backup files to either network or local drives.
However, due to file permission issues, CAD Configuration Setup cannot restore files if
the backups are located on a network drive.
However, due to file permission issues, CAD Configuration Setup cannot restore files if
the backups are located on a network drive.
For this reason it is recommended that you save backup files to a local drive, and copy
those backups to a secure location elsewhere if desired.
those backups to a secure location elsewhere if desired.
Backing Up CAD Data
The process for backing up your CAD configuration settings and recordings is outlined
here. You can back up the settings and recordings from a previous version of CAD and
restore them to CAD 7.2, or make a backup of CAD 7.2 data for safety purposes.
here. You can back up the settings and recordings from a previous version of CAD and
restore them to CAD 7.2, or make a backup of CAD 7.2 data for safety purposes.
It is recommended that you perform backups during down times when all agents are
logged out.
logged out.
In a redundant system, run the CDBRTool utility on both Side A and Side B to back up
audio recordings that are saved on both sides. However, run the BackupDB tool only
on one side, not on both sides.
audio recordings that are saved on both sides. However, run the BackupDB tool only
on one side, not on both sides.
To back up CAD data:
1. On the server hosting the CAD base services, run the CDBRTool utility to back
up the CAD Services LDAP configuration data and/or recordings (see
).