Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Upgrading From a Previous Version
August 8, 2012
81
NOTE: Custom application configuration settings, such as logging
levels, debug levels, and file locations, will be lost if you repair or
upgrade the application when you do not have Administrator
privileges on the client machine. If you do have Administrator
privileges, those configuration settings will be preserved.
levels, debug levels, and file locations, will be lost if you repair or
upgrade the application when you do not have Administrator
privileges on the client machine. If you do have Administrator
privileges, those configuration settings will be preserved.
Rolling Back CAD 7.2 to an Earlier Version of CAD
To use the following procedure, you must have backed up your original version of CAD
before installing CAD 7.2.
before installing CAD 7.2.
To uninstall CAD 7.2 and revert to an earlier version of CAD:
1. If you are rolling back CAD 7.2 on a replicated system, shut down replication
now. For instructions, see
NOTE: If you do not shut down replication before completing this
procedure, your CAD Services LDAP database may become corrupted.
procedure, your CAD Services LDAP database may become corrupted.
2. Uninstall CAD 7.2.
3. Install your previous CAD version according to the product documentation.
4. Restore your backed-up data using the CAD Configuration Setup tool:
■
The configuration data backed up with CDBRTool or DABackupTool is
restored by entering the location of the backup file in the Restore Backup
Data window.
restored by entering the location of the backup file in the Restore Backup
Data window.
■
The Recording and Statistics database backed up with BackupDB is
restored by selecting “Restore From” and entering the location of the
backup file in the Recording and Statistics Service Database window.
restored by selecting “Restore From” and entering the location of the
backup file in the Recording and Statistics Service Database window.
5. If you are rolling back a replicated system, re-establish replication. For
instructions, see the instructions for setting up replication in the appropriate
version of Cisco CAD Installation Guide.
version of Cisco CAD Installation Guide.
Upgrade Notes
■
Any work sites configured for the Agent Desktop integrated browser in CAD
6.0 or 7.0 will become work flow browser tabs in CAD 7.2, The first tab, which
is reserved for a supervisor push page, is automatically set to www.cisco.com.
6.0 or 7.0 will become work flow browser tabs in CAD 7.2, The first tab, which
is reserved for a supervisor push page, is automatically set to www.cisco.com.
■
Any reason codes created using Desktop Administrator in previous versions of
CAD will be lost after upgrading to CAD 7.2. All reason codes are created and
maintained in Unified ICM in CAD 7.2. To continue using the reason codes
created in previous versions, ensure they are set up in Unified ICM.
CAD will be lost after upgrading to CAD 7.2. All reason codes are created and
maintained in Unified ICM in CAD 7.2. To continue using the reason codes
created in previous versions, ensure they are set up in Unified ICM.