Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Backup and Restore (BARS)

August 8, 2012

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Desktop Administrator configuration settings (excluding reason codes and 
personnel configuration, which are managed in Unified ICM)

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Supervisor Desktop metadata 

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Agent Desktop preferences and personal phone books

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audio recordings

Use CDBRTool to back up configuration data when upgrading CAD to a newer version, 
or to create a safety backup file of your CAD configuration.

NOTE:  Both Directory Services sides must be running in order for the 
CDBRTool utility to run correctly.

NOTE:  The CDBRTool utility does not preserve recordings tagged with 
the 30-day extended lifetime. In order to preserve these recordings, it 
is recommended that you use the Play and Save function in 
Supervisor Record Viewer to save them as *.wav files. Refer to the 
Cisco Supervisor Desktop User Guide for more information.

If you are running CDBRTool on a replicated system:

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Shut down replication on both servers before beginning the following 
procedure. When you have completed the procedure, restart replication. For 
instructions, see 

.

NOTE:  If you do not shut down replication before beginning the 
procedure, your CAD Services LDAP database may become corrupted.

1. On the computer that hosts the CAD Base services, stop all CAD services 

except the CAD Services LDAP Monitor Service, and ensure that all users are 
logged out of the CAD desktop applications.

2. In a command window, navigate to C:\Program Files\Cisco\Desktop\bin.

This is the default location for CAD utilities.

3. At the prompt, run the following command.

CDBRTool <switches> "<pathname>"

where: 

<switches> is one of the switch combinations listed in 

<pathname> is the folder in which backup files are located