Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
88
August 8, 2012
NOTE: You cannot back up or restore CAD Services LDAP
configuration data and audio files at the same time. You must run
CDBRTool twice, once to back up or restore CAD Services LDAP data
and once to back up or restore audio files.
configuration data and audio files at the same time. You must run
CDBRTool twice, once to back up or restore CAD Services LDAP data
and once to back up or restore audio files.
Permissible switch combinations and their meaning are listed in the following
table.
table.
For disaster recovery, back up using /B /L and restore using /R /L.
For upgrades, back up using /B /L and restore using /R /P.
For upgrades, back up using /B /L and restore using /R /P.
BARS Notes
■
Voice contact work flows that were enabled before a backup might be
disabled after a restore. The work flows can be re-enabled in Cisco Desktop
Administrator.
disabled after a restore. The work flows can be re-enabled in Cisco Desktop
Administrator.
■
CDBRTool creates files with the same name in every backup you run. If you
want to keep multiple backups, they must be written to different folders. If the
backup is written to the same folder, the existing files will be overwritten by
the most recent backup.
want to keep multiple backups, they must be written to different folders. If the
backup is written to the same folder, the existing files will be overwritten by
the most recent backup.
■
Files created by the backup and restore tools on a localized system must not
be modified or saved using Microsoft WordPad or Notepad. These editors will
corrupt the file when saved.
be modified or saved using Microsoft WordPad or Notepad. These editors will
corrupt the file when saved.
Table 6.
CDBRTool switches
Switches
Description
/B /L
Back up CAD Services LDAP configuration data.
/R /P
Restore CAD Services LDAP configuration data (merge).
/R /L
Clear the Logical Call Center (LCC) in the CAD Services LDAP database,
then restore CAD Services LDAP configuration data (overlay).
then restore CAD Services LDAP configuration data (overlay).
/B /A
Back up audio files.
/R /A
Restore audio files.
/B /C
Back up server types, DSNs, and LCC from the company level.
/R /C
Restore server types, DSNs, and LCC from the company level (overlay).
/B /D
Deprecated. Do not use.
/R /D
Deprecated. Do not use.