Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
98
August 8, 2012
2. Select the logical contact center node, and then choose Setup > Configure
Systems to start the CAD Configuration Setup tool.
3. In the left pane, select the CTI OS node to display the CTI OS settings in the
right pane.
4. Answer Yes to the question, “Is the CTI OS security setting enabled?” and then
click Apply.
This sets a flag in CAD Services LDAP to display the CTI OS window whenever the CAD
Configuration Setup tool is run on a Cisco Agent Desktop PC, thereby making it
possible for the SecuritySetupPackage.exe program to run automatically on that
agent’s PC.
Configuration Setup tool is run on a Cisco Agent Desktop PC, thereby making it
possible for the SecuritySetupPackage.exe program to run automatically on that
agent’s PC.
It also automatically starts the SecuritySetupPackage.exe program, which is installed
with every CAD desktop. However, this just creates an unnecessary certificate which
can be ignored.
with every CAD desktop. However, this just creates an unnecessary certificate which
can be ignored.
Cisco Agent Desktop Client PCs
After Cisco Desktop Administrator has run CAD Configuration Setup and enabled
security, run the CAD Configuration Setup tool on each CAD client PC.
security, run the CAD Configuration Setup tool on each CAD client PC.
1. Using Windows Explorer, navigate to the C:\Program Files\Cisco\Desktop\bin
folder.
2. Locate and then double-click PostInstall.exe to start the CAD Configuration
Setup tool.
3. In the left pane, select the CTI OS node to display the CTI OS settings in the
right pane.
4. Answer Yes to the question, “Is the CTI OS security setting enabled?” and then
click Apply.
The SecuritySetupPackage.exe program runs and creates two files,
CtiosClientkey.pem and Ctiosclientreq.pem, located at:
CtiosClientkey.pem and Ctiosclientreq.pem, located at:
C:\Program Files\Cisco Systems\CTIOS Client\Security
These files are used when signing the client certificate.
The SecuritySetupPackage.exe will ask you for a password. Enter a unique password
for each computer to ensure strong encryption.
for each computer to ensure strong encryption.
Certificate PC
Two programs run on the Certificate PC (on the CAD Base Services server, at
C:\Program Files\Cisco\bin\):
C:\Program Files\Cisco\bin\):
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CreateSelfSignedCASetupPackage.exe, which creates a certificate of
authority for each client box’s certificate.
authority for each client box’s certificate.